You don’t always need a solicitor’s letter, but when you do…
Roy ran a travel agency. He prided himself on giving a bespoke, personal service in what can be a tricky business.
He just about managed to survive, until that Icelandic volcano exploded and grounded all the flights for days. In order to get his clients home, he paid to make alternative travel arrangements for them, using his own credit card.
Most of his clients understood the situation and appreciated his decisive action. Some complained. A few cancelled their planned holidays.
Roy’s debts mounted up.
He sat at the dining table, wondering how he would pay the mortgage, and the utility bills. And a tax bill was due soon.
At that moment, one of his suppliers phoned – again – to enquire about an overdue invoice. Stressed, Roy swore at her and hung up.
Times were tough. Clearly, he had to pay his own mortgage rather than help her pay hers.
He dreaded the next envelope to land on his doorstep. He was sure it would be a debt collection demand, a solicitor’s letter, or a court summons.
Next day, he was surprised to open a card with a sunny sunflower on the front. Inside it read: “I understand you are in temporary financial difficulties, and that you will pay me in full when the situation improves.” The card was signed by his supplier.
Roy was so relieved.
The amount he owed her was tiny compared to his other financial obligations, but it took just a little bit of pressure off. He vowed he would pay her as soon as he could.
And he did.
Sure enough, when things got better, he gave her more work, even paying her a bonus to make up for the previous inconvenience.
In most cases, a solicitor’s letter will get your invoice paid, but it doesn’t always maintain the working relationship. Of course, you may decide that you don’t want an ongoing relationship with a bad debtor, in which case, ask us to get involved as soon as their payment is late.
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