When a good restaurant makes a mistake, it apologises and gives its customer a discount or something similar as recognition of this.
Or like a chef making the wrong order – a customer is brought spaghetti bolognaise instead of roast duck he can challenge the waiter and indeed the bill. Our clients need to feel able to do this where they don’t get what they ‘paid for.’
Every client is entitled to question our bill, especially if the services provided where not up to scratch. Step one is to raise a complaint with us or the firm you are dealing with. If that doesn’t work then you can refer the matter to the Legal Ombudsman.
All too often the legal industry acts defensively, by closing ranks and short changing clients. Our approach in the legal profession needs to be more like a delivery service, deliver the services and receive satisfaction instantly.
Venetia Lawson-Cruttenden [solicitor] is fantastic! She is always so thorough and efficient and gives you the
DG Law supported us through a very difficult contractual negotiation to achieve exactly the outcome
We were very pleased with the way that DG Law helped us on our transaction
Thanks for all the help from DG Law in pulling together our somewhat complicated loan.
DG Law resolved a difficult lease renewal for us and their services were excellent –
I needed understanding and experienced legal advice. DG Law provided an excellent service at a
My experience was second to none – the service was professional and personal. DG Law
DG Law always step up to the plate on our transactions and handle the various
DG Law was recommended to me and my partner and I received excellent advice –
Having worked with DG Law a number/couple of times now, I have been really impressed
DG Law were constantly at hand, and kept pro-active throughout the thorny process of getting
DG Law organised and ran a very useful session to help to make our team’s
DG Law came recommended to me and whilst setting up a new business it was
We were recommended three lawyers to handle the sale of our seven year old successful
We live by our core values of transparency, flexibility and being honourable – every day
We put ourselves in your shoes so we understand your problems from the inside out
We deliver our advice in a way that is easy to understand