Legal Satisfaction


When a good restaurant makes a mistake, it apologises and gives its customer a discount or something similar as recognition of this.

Or like a chef making the wrong order – a customer is brought spaghetti bolognaise instead of roast duck he can challenge the waiter and indeed the bill. Our clients need to feel able to do this where they don’t get what they ‘paid for.’

Every client is entitled to question our bill, especially if the services provided where not up to scratch. Step one is to raise a complaint with us or the firm you are dealing with. If that doesn’t work then you can refer the matter to the Legal Ombudsman.

All too often the legal industry acts defensively, by closing ranks and short changing clients. Our approach in the legal profession needs to be more like a delivery service, deliver the services and receive satisfaction instantly.

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